Experienced functional analysts operate the Software Design Hot Line. The Hot Line is staffed by support analysts who typically have a good knowledge of the functional features of the different Software Design applications and have participated in several clients’ on-site implementations. Their practical experience enables them to even resolve problems that require a technical knowledge of the application and its environments.

Our clients may call with any ‘how to’ questions or to report software issues. Our call tracking system allows for follow-up processes to provide each client with a timely resolution.

Hot line support is available from 09:00 am to 5:00 pm (GMT +2) at the following number: +961-1-399855

Clients may also reach us via the Internet by emailing questions or other issues, support@softwaredesign.com.lb